关键词:组织内部信任; 信任破坏; 信任修复; 情境因素
A Review of the Research on Trust Violation and
Repair in Organizations
(1.School of Management,Northwestern Polytechnical University,Xi’an 710072,China;
2.Xi’an Technological University)
Abstract:Trust in organizations plays an important role in the harmonious development of an organization.But trust violation occurs from time to time in recent years.Based on the definition of trust in organizations, the paper reviews the recent theories at home and aborad about trust violation and repair in organizations respectively.It is shown that few researches are on trust violation in organizations till now. The paper summarizes the measures of trust repair and influence of context factors, and puts forward the process model of trust repair.Finally where the further exploration of trust violation and repair will lead is discussed.
Key Words:trust in organizations;trust violation;trust repair;context factors......