关键词:服务产品; 大规模定制; 产品配置; 本体; 网络本体语言
Service product configuration of mass customization based on ontology
SU Li-yue1, DONG Ming2, YANG Dong1
(1.School of Mechanical Engineering, Shanghai Jiaotong University, Shanghai 200240, China; 2.Antai College of Economics & Management, Shanghai Jiaotong University, Shanghai 200052, China)
Abstract:Mass customization (MC) paradigm is getting crucial to service industry. This paper stated the mechanism of realization and key technology of mass customization in service product. Considered modularity basic for service product family and platform. Aiming to facilitate the sharing and reusing of the service product configuration model, based on the modularity of service product design, presented an ontology-based service product modeling approach for configuration. Formalized the feature-based service model in OWL (ontology Web language)-an ontology language for semantic Web, and formalized configuration rules in SWRL (semantic Web rule language)-a rule language. Performed configuration reasoning processes with the support of JESS (Java expert system shell) rule engine. The proposed approach to service customization was demonstrated by an example of configuring service packages for China mobile. The approach is proved to be effective and easy to reuse and share, but how to optimize the configuration results is left to be studied later. ......