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图书馆参考咨询服务中的读者权益研究


□ 柯 平 周 静

  [摘要] 通过对图书馆参考咨询服务中读者权益研究的现状分析,概述了目前国内图书馆界对于读者权益的认识,并提出对于读者权益涵义和内容的理解。同时,从参考咨询服务入手,对读者权益在其部门的落实情况及其所存在的问题进行了分析,归纳出参考咨询服务中影响读者权益实现的五个方面,并创造性地提出几点建议以期更好地促进读者各方面权益的实现,进而提高参考咨询服务的效率和质量。

  [关键词] 图书馆 参考咨询服务 读者权益

  [分类号] g252[文献标识码] a

  the research on readers’ rights in library reference and inquiry service

  ke pingzhou jing

  business school of nankai university,nankai university ,tianjin 300071

  [abstract] through the analysis of the status quo of the research on library reference and inquiry service, the paper summarizes the perspective of readers’ rights in the domestic library field at present, puts forward the understanding of meaning and content of it. in addition, the paper begins with reference and inquiry service, analyses the implement and existing problems of readers’rights in the reference and inquiry department, generalizes five aspects which affect the realization of readers’ rights, and creatively makes a few suggestions in order to better promote the realization of all kinds of rights, further enhance the efficiency and quality of reference and inquiry service.

  [keywords] libraryreference and inquiry servicereaders’rights

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